GameStop halts used game rental program before its launch

GameStop spiel

When Kotaku reached out to GameStop about the suspension, the company said "program limitations" were largely to blame.

If you already signed up for PowerPass, you can bring back your game and get your $60 refunded.

Last month, GameStop announced a new rental subscription service that would let customers borrow as many used games as they wanted during a six-month period for a flat fee.

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Technically, the PowerPass program had already kicked off by the time GameStop made the decision to temporarily shut it down. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", a GameStop spokesperson said.

Stores were instructed to take down signage and advertising for Power Pass, and store them in their backrooms. Additionally, GameStop is letting PowerPass subscribers pick up any pre-owned game for free, which is a pretty solid move on the store's part to make up for it.

For now, buying games at GameStop requires old-fashioned monetary exchange.

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While there isn't a specific reason for the hold-up, according to Kotaku via GameStop employees, the company's antiquated POS system wasn't simply equipped to handle it.

The "few program limitations" that the GameStop spokesperson left undefined could be any number of things: PowerPass's price, its duration, the games customers can keep after the program expires, or anything else.

It's understandable for a new program to experience hiccups as it approaches its launch - that's what soft launches are for, after all.

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There is no word when the program will be reinstated. There's no timing yet for the rental program's return, but it doesn't sound like GameStop has any intention of making the temporary hold more permanent.

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