British Airways CEO 'profusely sorry' for global computer outage

BA IT failure Everything you need to know about the rules on flights compensation

"At Heathrow, we operated virtually all our scheduled long-haul flights, though the knock-on effects of Saturday's disruption resulted in a reduced short-haul programme", the airline said in an update on Monday morning.

The IT outage had a knock-on effect on BA services around the world, while passengers who did get onto flights from the United Kingdom reported arriving without luggage.

Mr Cruz said a power surge, had "only lasted a few minutes", but the back-up system of the airline had not worked properly.

At the same time, CEO Alex Cruz posted videos apologizing for what he said was a disgusting period for passengers.

BA cancelled all its flights out of the two airports on Saturday after the IT failure, which shut down all of the carrier's check-in and operational systems and affected call centers and its website.

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Monday will be similar, with BA expecting to operate a full Gatwick schedule, and worldwide flights at Heathrow.

The issue started on the weekend when all flights from Heathrow and Gatwick, some of the busiest airports in Europe, were canceled.

The airline, which is part of the broader International Airlines Group, cancelled all flights from Heathrow and Gatwick on Saturday after the IT outage.

The glitch is believed to have been caused by a power supply issue and there is no evidence of a cyber-attack, the airline said.

A one day outage costs the company about £30 million ($39 million) in lost revenue alone, said Stephen Furlong, analyst at Davy Research.

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The airline Monday asked passengers again to check their flights status before setting out for the airport.

Under EU law customers whose flights were delayed or cancelled are entitled to assistance and compensation, if the disruption was within the airline's control.

Sundays generally are the least busy day for airlines, limiting the number of British Airways customers affected and making it easier to restore operations to normal. Many of you have been stuck in long queues whilst you waited for information.

An AFP photographer at Heathrow's Terminal 5 on Saturday said many travellers were waiting outside the departure area with their luggage in "chaotic" scenes.

"Delta and Southwest airlines both had similar issues within the past year and while both were very inconvenient for passengers, they didn't have a lasting impact on the stock price", Furlong added.

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Despite this, the ECB President, Mario Draghi said at his press conference that "deflation risks have definitely gone away". United Kingdom stocks were little changed, the pound gave up early gains and gilts led euro-region bonds lower .

Passengers traveling with British Airways faced lengthy delays over the long weekend due to global IT problems.

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